Our Location
2500 Dallas Hwy
Suite 202-127
Marietta, GA 30064
USA

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Consent to Receive Invitations for Order Reviews

We value your feedback and insights on the products and services you purchase from us. To help other customers make informed decisions, we’d like to invite you to review your purchases. This section outlines how we handle your personal data in relation to sending these invitations and ensures your rights are protected.

Consent

By using our website and agreeing to this privacy policy, you give us your express consent to contact you via email or any other contact method you have provided, for the purpose of inviting you to review the products or services you have purchased through our website.

How We Use Your Data for Reviews

  • Purpose of Processing: We will use your contact details to send you an invitation to review the products or services you purchased. These reviews help us improve our offerings and assist other customers in making purchase decisions.
  • Data Involved: To send you a review invitation, we may use your name, email address, and details of the product or service you purchased.
  • Frequency of Contact: We aim to send review invitations in a respectful frequency, which would typically be once per purchase, shortly after you have received your product or service.
Voluntary Participation

Your participation in submitting reviews is entirely voluntary. You have the option to decline to review your purchase and can opt out of receiving further review invitations at any time by following the unsubscribe link in the invitation email or contacting our customer service.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.